FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING:

How much does shipping cost? 
Shipping is calculated based on weight and dimensions. a shipping quote will be provided at checkout.

When will my order ship?   
We try to ensure that most orders are shipped by the next day, excluding custom orders.

Where is my order? 
You will receive an email confirmation and tracking number when your order has been shipped.

Do you ship internationally?
Unfortunately, we do not ship internationally. However, we offer expedited shipping within the contiguous United States.

When will my order arrive?   
Please refer to the FedEx Shipping map below to determine shipping times and arrival dates. All orders are shipped from our Fulfillment Center in Los Angeles, CA

fedex-transit-map.jpg


RETURNS What is your return policy? Please refer to Shipping & Returns Some of my items were damaged or incorrect, what should I do? We apologize if any merchandise was delivered damaged or incorrect. Please contact us at jpb@jpbbox.com or at (800) 922-4269 and we will be happy to replace your order. ORDERS Is there a minimum order required for purchase? There is no minimum order required for purchase. I forgot my password/login ID. What do I do? Please follow this link "insert forgot password page link" and click on “Forgot Your Password.” From there, you can recover your login information and reset your password. What do I need to know when ordering? All printed orders must be paid in advance. We utilize FOB origin shipping. Prices are subject to change without prior notice. Is my business exempt from state sales tax? Existing customers who have already provided JPB Jewelry Box Co. with their California Seller’s Permit information will be exempt from state sales tax when logged into their account. If you wish to be exempt, please email us your signed tax exemption form. You can download a Resale Verification Form by clicking here Why does my order look slightly different than its picture? Some sizes and shapes may vary from their depiction on our site. For the latest in-stock confirmation or more detailed specifications, please contact us at jpb@jpbbox.com or at (800) 922-4269. Our friendly customer service representatives will gladly accommodate your concerns within one business day. CHECKOUT Is your site secure? We encrypt all sensitive information with SSL. At JPB Jewelry Box Co., we ensure a safe and reliable online shopping experience Where is my invoice? Your invoice will be emailed along with the shipping confirmation. You will also receive a copy of the invoice with the package. What forms of payment do you accept? We accept Visa, Mastercard, American Express, Discover, and PayPal. All prices are in USD.


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